Frequently Asked Questions
Find answers to the most common questions about our products, shipping, and policies.
General Questions
Yes, we offer returns and cover the cost of the return shipment for customer’s residing in the United States of America, back to SENTRIE’s warehouse. For customer’s residing outside of South Africa, the return shipment fee is at the customer’s cost.
A return is the delivery process of an SENTRIE product from the customer back to SENTRIE’s warehouse.
Exchanges are currently available. Please refer to our exchange policy guidelines.
All items can be returned with the exception of face masks to ensure we maintain safety standards. Please refer to our return policy for full guidelines.
Please enter your tracking or order number on the email provided by our customer service team to see if we've received your order back to our warehouse.
The tracking number can be found on your return confirmation email, while your order number can be found on your original order confirmation.
*Please note, depending on the country you're from & the returns courier you choose when returning your item(s), delivery times back to our warehouse can vary.
Store/vouchers will be actioned within 7 days from the date we receive your order back to our warehouse.
Products purchased from an SENTRIE event will be refunded with store credit in the full amount. We don’t provide cash refunds for products purchased at events. If you wish to return something from a pop-up store, please contact Customer Support.
If your item was purchased through one of our retail partners, please refer to their returns and exchanges policy guidelines.
Please contact our support team at
info@sentrie.co
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