Return Policy

30-Day Money Back Guarantee

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 30 days for a full refund.

Return Eligibility

To qualify for a return, your item must meet the following conditions:

• Returned within 30 days of delivery
• Unused and in original condition
• In original packaging with all seals intact
• Include proof of purchase (order confirmation or receipt)

Non-Returnable Items

The following items cannot be returned:

• Opened or used fragrances (for hygiene reasons)
• Gift cards
• Sale items marked as final sale
• Items damaged due to misuse

How to Initiate a Return

1. Email us at returns@sentrie.com with your order number
2. Describe the reason for your return
3. We will send you a return authorization and prepaid shipping label
4. Pack your item securely and ship within 7 days
5. Keep your tracking number for reference

Refund Process

Once we receive and inspect your return, we will process your refund within 5-7 business days. The refund will be credited to your original payment method.

• Credit card refunds: 5-10 business days to appear on your statement
• PayPal refunds: 3-5 business days
• Store credit: Issued immediately

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at hello@sentrie.co with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.

Questions?

Our customer service team is here to help. Contact us at hello@sentrie.co or call +1 (555) 123-4567.